Terms and Conditions

At Jolin Furniture, we believe that the delivery experience should be as refined and seamless as the furniture itself. The following outlines our key shipping and delivery terms. For any further clarification or bespoke requests, our Client Services team is available to assist.

Delivery Options

Jolin offers two options for receiving your furniture:

1. (available in select metro areas): Our premium delivery service includes careful transport, placement of each item in your room of choice, and removal of all packaging materials.
   
2. You may also arrange for your own carrier or collect your order in person from our Sydney warehouse. All collections must be scheduled in advance.
   

Please note, delivery availability depends on your location. Additional delivery charges may apply for regional, interstate, or access-restricted areas. Fees will be clearly outlined at checkout or during your sales consultation.

Scheduling & Access

Once your piece is ready, our team will contact you to schedule a suitable delivery window. You will be provided with a four-hour delivery timeframe, at least 48 hours in advance.

To ensure a smooth delivery:

• If a scheduled delivery must be rescheduled within 48 hours of the confirmed time, a $75 rebooking fee will apply.
• Missed deliveries may also incur storage and redelivery charges.

Delivery Address & Order Accuracy

Please double-check that your delivery address, contact number, and email are correct at the time of order. Jolin is not responsible for delays or failed deliveries due to incorrect or incomplete information.

We do not offer split deliveries to multiple addresses under a single order. If you require items to be sent to more than one location, please place separate orders.

Lead Times & Availability

As each Jolin piece is crafted or curated with precision, lead times may vary based on item availability, customisation, and shipping conditions.

Estimated delivery timeframes will be provided at the time of order, but are not guaranteed. If unexpected delays arise due to manufacturing or logistics, we will notify you immediately.

Delivery Zones

We currently deliver to suburbs within Sydney and coastal zones such as Wollongong and Shellharbour.

Delivery is available to the following suburbs (and surrounding areas):

• Rouse Hill
• Kellyville
• North Kellyville
• Kellyville Ridge
• Beaumont Hills
• The Ponds
• Box Hill
• Schofields
• Riverstone
• Quakers Hill
• Stanhope Gardens
• Glenwood
• Parklea
• Blacktown
• Seven Hills
• Bella Vista
• Norwest
• Castle Hill
• Baulkham Hills
• Winston Hills
• West Pennant Hills
• Cherrybrook
• Glenhaven
• Dural
• Pennant Hills
• Northmead
• Carlingford
• Epping
• Ryde
• North Ryde
• Parramatta
• Auburn
• Lidcombe
• Silverwater
• Homebush
• Strathfield
• Concord
• Drummoyne
• Balmain
• Leichhardt
• Newtown
• Marrickville
• Surry Hills
• Paddington
• Bondi
• Coogee
• Double Bay
• Bellevue Hill
• Vaucluse
• Sydney CBD
• Granville
• Guildford
• Fairfield
• Liverpool
• Casula
• Edmondson Park
• Prestons
• Campbelltown
• Camden
• Narellan
• Oran Park
• Penrith
• St Marys
• Glenmore Park
• Emu Plains
• Cronulla
• Miranda
• Sutherland
• Wollongong
• Shellharbour
• Kiama
• Gosford
• Woy Woy
• Terrigal
• The Entrance
• Lake Haven
• Tuggerah
• Bateau Bay

For regional, rural or international deliveries, please contact us at info@jolinfurniture.com to discuss tailored shipping arrangements.

Need Assistance?

Our Client Services team is here to support you at every stage – from selecting your piece to its final placement in your home.
For any questions or special delivery requests, please reach out via our email, info@jolinfurniture.com.